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Netgear PMB0334NA OnCall 24x7 Support Category 4 |
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| Price: | $1,546.12 | | | List Price: | $2,160.00 | | | You Save: | $613.88 | (28%) |
SKU: PMB0334NA
UPC: 606449043228
Quantity in stock: 6 item(s)
Condition: New
Weight: 0.25 lbs
  
 
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MODEL- PMB0334NA VENDOR- NETGEAR INC
FEATURES- OnCall 24x7 Support Service for Category 4 Products
OnCall 24x7 (3 years) covers unlimited phone and email based
technical support for standard and advanced features. In the event
of a hardware failure, NETGEAR will expedite the shipment of a
replacement product for the next business day arrival.
NETGEARs OnCall 24x7 is designed for customers who wish to maintain
their own network products with assistance from NETGEAR technical
experts. We designed the offering to complement our customer
internal resources. The OnCall 24x7 offering provides you with the
following benefits:
- 24x7 Technical Support, allowing you access to our Global
Support Centers (GSC) 24 hours a day, 7 days a week and 365 days
a year.
- 24x7 Remote Diagnostics performed by our technical experts who
access real-time configuration parameters, hardware and software
revision levels, and port statistics for prompt resolution of
technical issues.
- Express hardware replacement for arrival within next business
day (NBD). This service ensures that you will receive the
replacement hardware promptly in the unlikely event the product
under coverage is down due to a hardware issue.
- Escalation management with Plan of Action (POA).
- Online services entitling you to privileged information and
services such as personalized support cases, online problem
escalation, known problem reports, release notes,
troubleshooting guides, and software maintenance releases.
- Software Maintenance Releases Notification, a service that
automatically sends you an email notification upon the
availability of maintenance and patch releases, as well as
enhancements.
* NETGEAR recommends the OnCall 24x7 offering as the minimum coverage for
customers seeking hardware and software coverage but who do not require
onsite maintenance support.
* For use with GSM7352S
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